Return and refund policy

Return & Refund Policy

Thank you for shopping at Sarlas Jewellery.

Please read this policy carefully. This is the Return, Refund and Cancellation Policy of Sarlas Jewellery.

Physical products

We issue replacements for damage of products during transit of the original purchase of the product. We shall pickup the damaged product if return pickup services are available at the required location/else the client might have to reship the parcel back to us and a standard shipping cost of INR 100 will be refunded to them. A replacement will ONLY be provided. In case of unavailability of the same product a voucher/gift card/coupon code will be provided which can be redeemed for your future purchases.

The placed orders cannot be cancelled or exchanged for another product. If a particular item in your entire order cannot be processed by us, the item can be replaced for an equivalent value or an additional value item considering the additional price can be paid or a coupon/voucher/gift card value can be provided for the product that can be used on future orders.

If a handmade product which has a making timeline (kundan jadau/traditional kemp jewellery category) is received damaged, the product shall ONLY be remade and provided or a gift card/voucher/coupon code can be availed which can be redeemed for future purposes.

At all given situations except for international shipping the coupon/voucher/gift card will be provided including the shipping cost if the product has been received damaged in transit. We unfortunately do not have an exchange policy for international customers but we ship across 20+ countries and are extremely responsible with packaging and has feedbacks on our social media to vouch for the same. We do try to cater for alternative solutions to rectify the problem if any as well and will differ time to time based on the situations.

We recommend customers or anyone authorized by the customer to be available at the destination address mentioned to pickup the jewelry in the courier service timings which is typically 9am IST to 5pm IST. In case of person unavailability, a total of two to three attempts will be done for the courier to be delivered. But beyond the specified limit of trying to deliver the parcel will be returned to the origin. Retainment of the parcel for client pickup at the courier office after multiple unsuccessful deliveries depends on the location and the courier service. A re-courier will be of course done and the customer might have to bear the re-shipping costs once again.

Any and all items that are not received or claims regarding the same should be raised within 24 hours of the order being shipped, any such claims after the mentioned window will not be entertained nor any refunds/replacements will be provided for the same with the same. It will considered as null.

We recommend contacting us for assistance if you experience any issues receiving our products.

We will NOT accept return/exchange for below reasons

• There might be slight variations in the color tone of the actual product with respect to the images on the website as these are digital photography and depends on the monitor settings of each device. Please be assured that all pics are taken by Sarlas Jewellery authentically under natural light. You should exactly get what you see. We also upload sufficient feedback’s of customers, jewelry received images from customers and videos on our social media channels for      your perusal.
• Semi precious and precious jewelry are made by hand and may have slight irregularities in designs that are a natural outcome of the human involvement in the process. This will not be considered as defect for exchange/refund.
• If the jewelry’s physical look & feel doesn’t suit your liking.
• If the jewel is too heavy to wear or looks big.
• If the size of the jewel is not what you expected.
• Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage.
• Under rare circumstances, the jewelry beads or stones may have fallen during transit. Such things which can be easily fixed with fabric glue and will not be exchanged or refunded.
• Bangles size chart is always available on every bangle product page. Please measure your size before you make a purchase if you are unsure of the size. We do not provide exchanges/refunds for wrong size orders placed
• Back ropes provided free of cost during the purchase is provided as a gesture and will not be replaced as a seperate parcel in case found broken upon receiving. Importantly they can be shipped extra as a gesture on your next order as an alternative solution.
• We unfortunately do not have an exchange policy for international customers but we ship across 20+ countries and are extremely responsible with packaging and has feedbacks on our social media to vouch for the same. We do try to cater for alternative solutions to rectify the problem if any as well and will differ time to time based on the situations

Please be assured that we take full care in packing parcels for both domestic and international purchases no matter the value of the parcel. The jewelry is triple checked for damage and packed with sufficient bubble wraps in cardboard boxes/plastic boxes. Our feedbacks and customer diaries vouch for the same. 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: sarlalatey@gmail.com.com